Due to Tuen Ng Festival - Orders placed after 12:00pm on May 29 (Mon) will ship out on May 31 (Wed).
FREE GLOBAL SHIPPING NOW AT NO MINIMUM ORDER AMOUNT

FAQ


Order Issue

Q: How long will it take to receive my order?

A: Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped.
All orders are shipped from the OBX Distribution Center in Hong Kong via FedEx (standard shipping) for international orders and SF Express for Hong Kong local orders. We may use other courier service provider when required. 
No orders are processed or shipped on Saturdays, Sundays and public holidays in Hong Kong.

Q: What do I do if I receive an item which is soiled or damaged?

A :If you discover a fault in the product you receive, please refer to our Product Exchange and Refund Policy and contact our customer service.

Q: What do I do if item(s) are missing / incorrect from my order?

A: Please refer to our Product Exchange and Refund Policy and contact our customer service

Q: Can I amend my order after I've placed it?

A: Yes, you can cancel your order if the status of your order still showing "Open". Otherwise, no order amendment would be allowed.

Q: Can I request a refund if the price of the item changed after I place my order?

A: As our price change is in response to fashion trends, stock and customer demand, we will not be able to refund the difference.

Q: Can I check my order status online?

A: We're working on this! Stay tuned.

Q: Why did my order not get processed?

A: Possible reasons for an order that did not get processed:
a/ The billing address for the order did not match the billing address on your card statement
b/ Unavailable funds
c/ Incorrect security code. For most credit cards, you need to enter the three-digit number that follows your account number on the back of your card. 
d/ Incorrect card number or expiration date

If your order did not process and you still see authorization on your credit or debit card, please do not worry. Your account will not be charged. These are merely pending authorizations and will drop off from your account in 2-3 business days. If you continue to have problems with your credit card on our site, please contact our Customer Care Team at care@obxlook.com

Payment Issue

Q: How can I pay for my order?

A: We accept payment through Paypal. Our billing is in USD, if you would like to know the currency exchange rate, you may further check with your bank directly.

Q: Would there be any customs and import charges for my order?

A: No, you won't be charged for taxes and handling as your order passes through customs. 

Q: When will my order be charged?

A: Once an order has been submitted, credit card company will be pre-authorized for the total dollar amount of the order. Pre-authorizations will show up immediately, though this does not indicate that the charge has been processed. If for any reason the order is not authorized by the bank, it will not be processed and the order confirmation will not be issued. Under these circumstances, the customer WILL NOT be charged.

Delivery Issue

Q: How do I know when my order is shipped out?

A : You would receive a shipping confirmation email containing tracking information once your order is on its way. You can track the delivery of your order on the courier website which link is included on the shipping confirmation email.

Q: Can I redirect my order to a different address?

A: Due to security reasons, we are not able to change the address once your order is shipped out.

Q: How much is the shipping fee?

A: You may refer to the shipping rates on "Delivery & Shipping" for more details.

Refund Issue

Q: How do I apply for a refund?

A : All items sales are final, except sunglasses which will have possible fitting issue. Product exchange will be arranged under if product arrived in defective condition, wrong item has been sent or item damaged in transit. Please refer to our Product Exchange and Refund Policy and contact our customer service.

Since sunglasses will have possible fitting issue, we will offer product exchange or refund of products to consumer who has this issue. Please refer to Sunglasses Product Exchange and Refund Policy and contact our customer service.

Q: How long do I have to ask for a product exchange?

A : All items sales are final, except sunglasses which will have possible fitting issue. Product exchange will be arranged under if product arrived in defective condition, wrong item has been sent or item damaged in transit. You will have to contact our customer service at care@obxlook.com to get the unique return code and return shipping label within 48 hours after you received the product.  

Q: How long does it take to process an exchange ?

A : It takes around 7 business days for a product exchange to be processed at our end upon receiving your returned parcel.

Q: Would there be any charges for a refund?

A: No, there will be no charge for product exchange.


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